Customer service website template

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Explore More With Sea Tours. You can download all customer service response templates for free by clicking below. Download Customer Service Response Templates. The customer may be upset or disappointed about not receiving their purchase and this is your opportunity to show them you will do everything you can to make sure they receive it quickly.

Depending on the item, it may be easier and more cost effective to send a replacement. In other cases, it may be more appropriate to research, track the location of the product, and then provide an appropriate response. Below is a customer response email template for this situation and response. We have shipped it [type of shipping like overnight] so that you receive your replacement right away.

Your tracking details are at the bottom of this email. We apologize for the inconvenience and want you to know we take customer happiness very seriously. We truly appreciate your business. The customer does not want the product and wants to send it back to you for a refund. In this situation, you want to let them know how to seamlessly return a product and encourage them to consider other products for a potential exchange or when the need arises.

This should be followed up with asking them how they want to handle the situation. Below is the customer response email template for this situation and response. Per our conversation on [date of product return conversation], we have processed a return of the [product purchased].

Attached is a shipping label you can print and attach to the item so that you can ship it back to us free of charge. As soon as we receive the returned item, we will issue a refund. Within [number of business days it takes for the customer to receive a refund], you will see a refund of [dollar amount] on your credit card. We appreciate your business and hope you will consider us for future employee purchases. When the customer receives the wrong product, they can be upset and either request a refund or want you to send the product they ordered in the first place.

In the template below, we have assumed the customer wants the product they ordered. They do not want a refund and have expressed receiving the correct product quickly. Thank you for contacting us to let us know we sent you the wrong product.

We apologize for any inconvenience. We are sending you the correct product, the [name of correct product] and it will be shipped [date it will ship].

We sent it using expedited shipping, so you should receive it [date it should be received]. Please return [incorrect product] in the original shipping box and packaging using the attached shipping label and instructions. Billing errors, especially if they are high dollar amounts, can make customers really angry.

In these situations, it is important to adopt an apologetic tone, correct the situation immediately, and offer the customer something that will help preserve the relationship and instill trust that you will take measures to bill them appropriately in the future.

Thank-you for bringing the billing errors on your last statement to our attention. We sincerely apologize for the error. During our conversation, I processed and issued a credit your credit card on file in the amount of [amount of credit]. I also adjusted the recurring billing amount to [the amount they should be billed] which is your rate per your contract [can be customized].

We appreciate your business and look forward to serving you in the coming months. Name] [Phone Number, Website Address]. There are times when companies fall short of providing excellent customer service and if customers are really angry or disappointed, they will call or write to let you know.

In these situations, when customers have taken the time to tell you about a customer service failure, your response should address their specific concerns.

Below is an email template that acknowledges a customer service failure and offers remedies to makeup for it. Thanks for taking the time to let us know about your most recent customer service experience. We sincerely apologize for the experience you had and hope you give us another chance to earn your business. We hope to see you again soon. There are a variety of reasons customers request refunds.

They may be unhappy with their purchase or experience. If the request was made within the terms of your refund policy, you should process the refund request right away. Thank-you for contacting us to request a refund on your purchase of [name of product or service]. Our goal is for our products and services is to always meet the needs of our customers.

We have processed your request and have issued a refund to your credit card company [customize this based on how they paid and how you process refunds].

It may take up to [number of days] to see this credit on your account. Please let us know if you have any questions. Some customer requests take time to resolve or research. We just wanted you to know that we are still researching your [type of request or inquiry] from [date the request was made].

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Help Desk Software Ticketing Software. Contents Benefits of using customer service email templates Common email templates for customer service Auto-response email template Checking in with a customer email template Thank you email template Angry customer response email template Happy customer response email template Customer complaint response email template Delayed response email template Follow-up email template Renewal reminder email template Refund email template Frequently asked questions How can you improve customer service in your company?

How do you write a professional customer service email? Why should you focus on good customer service? Try it for free. Choose a name for your LiveAgent subdomain. Most people use their company or team name. Start your free account.

Templates Customer service templates. Example of email ticketing in LiveAgent Benefits of using customer service email templates Save time and improve agent efficiency. Using customer service templates when responding to customers will save your support team from having to create individual responses, optimize their time and improve efficiency. Reduce the number of human errors.

With ready-made, tried and tested customer service email response templates, you can eliminate human error and remove the risk of sending incorrect messages that might frustrate customers.